Sonorias

Sonorias Help

Do you have any issues with Sonorias mobile apps? Do you have any problems listening to the downloaded music? We are here to help!

Please feel free to check out our Sonorias knowledge base, where you will find the answers on most questions. If you will not find what you are looking or you will not find a solution for your problem, fill out this form and give us as much information you have. We will evaluate your issue and get back to you.

For more information & FAQ please visit our support portal and knowledge base.

Sonorias Knowledge Base

Sonorias help support form

Sonorias Issues (EN)
Name
Name
First Name
Last Name
(This email will be used for communication and additional questions.)
(If necessary, this phone number will be used for additional questions or for a better description of the actual issue.)
(Please indicate the name of your JIAS therapist.)

Note: Please provide us with the most accurate & up to date information and description of the problem. If you are unable to answer some questions, do not fill them out. If necessary and we are missing some answers or we need additional information, we will contact you.

(Be specific. If you don't know, check the device info. The description should be for example "Motorola One Vision", or "Apple iPhone 11", or "Google Pixel 9 Pro".)
(Be specific. The description should be for example "Android 9" or "iPhone 11, software version 14.2".

If you don't know how to check the operating system version, click here to find out for Android, and here for Apple.)

If you don't know your operating system version, you can check if you have the latest version by following the links below.

On Apple devices:
https://support.apple.com/en-us/109065

On Android devices:
https://support.google.com/android/answer/7680439?hl=en

 

If you are not sure, please follow these steps and check if you have the latest version of the operating system.

On Apple devices:
https://support.apple.com/en-us/118575

On Android devices:
https://support.google.com/android/answer/7680439?hl=en

(You will need at approx 1GB of free space to store downloaded music.)

If you don't know how to check the free space on your device, please follow these steps below.

On Apple devices:
https://support.apple.com/en-us/108429

On Android devices:
https://support.google.com/files/answer/9750920?hl=en

(Please specify the time or describe the situation when the issue occured. For example "Immediately after the installation" or "After the OS update", or "After I installed the app XYZ". Be as specific as you can.)
(Specify the exact brand and model of your headphones. For example "AKG K52", or "beyerdynamic DT 770 Pro 32 Ohm", or "audio-technica ATH-M20x".)
(Write the PIN code, that you received from your therapist or provider.)
(Describe by your own words.)

Maximum file size: 20MB

(If you have images, screenshots or other documents that better illustrate this issue, please upload them.)
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Sonorias

Sonorias and Sonorias JIAS Music Player apps are proudly  developed and supported by Inovatrix.

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