How can I download new music?
If you already have the music downloaded in your device and you received a new PIN (e.g. a new set of tracks), you can simply download them and replace your existing files. Here is what you need to do: Open your Sonorias app Click the green/grey lock icon with the refresh sign on it in […]
The music is not playing.
If you downloaded the music into Sonorias mobile app, you should be able to listen to the music. After the download, you don’t need to have internet connection, because the files are in your device already. There are although a few possibilities that can limit the playback. If you open the Sonorias app and you […]
Can I use the same PIN code on both platforms?
Yes. The PIN is universal and not tied to any platform. You can use the PIN to download the music for example to your Apple iPhone mobile phone and you can download the same music via the same PIN into your Android tablet. There is no need to get a new PIN for each device.
Do I need to purchase Sonorias when reinstalling the phone?
No, you don’t need to. You purchase is stored in the Apple App Store on Apple devices or in Google Play Store on Android devices. If you setup the new phone/tablet and you enter the same Apple/Google account, all your purchased apps can be installed again without purchasing them. The steps on how to install […]
Do I need to download the music?
Yes. To start listen to the music your provider created for you, you need to download the music into your device first. To download the music, you need to use the PIN code your provider sent you and a working internet connection (e.g. Wi-Fi). Without this PIN you can’t access your music. To download the […]
Do I need internet connection when listening?
No, you don’t need. After you entered you PIN code, the music tracks were downloaded into your phone or tablet and are stored there. Therefore you don’t need to have internet connection when listening. You will need internet connection only when you will download a new set of music.
Can I use the PIN code on more devices?
Yes, you can. One PIN code can be used to download the music on more devices. So you can download the music into your Sonorias app in all the device you have. This is good especially when you are travelling or when your kids need to listen. One day they can listen from mother phone, […]
Can I use Bluetooth headphones for listening?
No. Please avoid using wireless headphones for listening to JIAS music at all. In most cases the used wireless technology (Bluetooth, Wi-Fi,…) uses some kind of compression when sending the music over the air to the headphones. This compression can degrade the music to save bandwidth and you will be listening something else. The difference […]
My device does not have a 3.5mm stereo jack connector. How can I connect my headphones?
Most of the Android and Apple mobile devices have a 3.5mm stereo jack connector to connect standard wired headphones. If you device does not have this connector, you can still connect your existing wired headphones through an adapter. However this adapter needs to be compatible with your device charging connector and in most cases it is USB-C […]
Can I use my headphones for listening the JIAS music?
Yes and no. It depends on what kind of headphones do you actually have. There are headphones that are suitable for Sonorias (or JIAS music) and there are headphones, which are not suitable. In general, we don’t recommend wireless headphones at all. Wireless headphones use compression and this compression degrades the music in some way. […]